Guru

JANUARY 15, 2019

When it comes to helping revenue teams, the term “enablement” usually comes to mind. Enabling a sales or support team to work better sounds great. But there’s a giant disconnect – while the concept of “enablement” is more relevant than ever, the term itself has become associated with an antiquated methodology.

Sales 67

Sales 67

bold360 Blog

MARCH 18, 2020

Here are 5 steps to address the CX challenges from COVID-19: 1. Enable self-service. Within a matter of days, we’ve all had to rethink the way we live our lives and do business as the threat of COVID-19 (coronavirus) hits home. Many – if not most – schools have closed. The NBA and NHL have postponed indefinitely. 2. Shift to digital.

Self service 59

Self service Chatbots Healthcare Transportation 59

Russel Lolacher

OCTOBER 10, 2022

And here is why she is awesome. In this episode of Relationships at Work, Russel chats with author and employee experience leader Stacy Sherman on the latest employee experience workforce trends your organization needs to watch and plan for in the years ahead. Bosses think workers do less from home, says Microsoft. BBC article. KEY TAKEAWAYS.

Journey mapping 52

Journey mapping Finance Personalization Customer Experience 52