why 
Beyond Philosophy
MARCH 29, 2024
In this episode, we discuss ghosting and why it happens. Following older norms, like sending thank-you notes after interviews, can set us apart positively. We also discuss how to navigate these changing norms with respect and awareness. appeared first on Beyond Philosophy.
Callminer
SEPTEMBER 19, 2023
Read this blog to learn why. Today's conversation intelligence solutions are applying GPT and LLMs, and organizations must carefully evaluate building in-house solutions.
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Steve DiGioia
MAY 15, 2023
The Bottom Line (Why Customer Satisfaction Looks at Management’s Every Move) At the end of the day, the success of any company comes down to one thing: the customer. That’s why it’s essential for management to always be evaluating their efforts and looking for ways to improve the customer experience.
ShepHyken
SEPTEMBER 11, 2023
It is crucial to examine why certain companies perform better than others. ” “If you run a business, you need clarity on where you actually stand with your customers, why you stand there, and how much it’s worth to be better.” Customers don’t just compare you to other companies within your industry.
Speaker: Dave Seaton, CEO of Seaton CX
You'll walk away with a deep understanding of: What a customer journey map is, and why it's important for success 🎯 The 5 key elements that must be on every map 🔑 How to create a customer journey map that truly drives change 📈 You won't want to miss this event!
Steve DiGioia
JANUARY 3, 2022
Why in the world do I need to ask for a napkin? Here’s why. But why does every other business automatically give them to you? So why not the gas station? The post 7 Customer Expectations and Why I Shouldn’t Have to Ask for a Napkin appeared first on Steve DiGioia Customer Service Blog. This drives me crazy.
Beyond Philosophy
DECEMBER 14, 2023
They know exactly why they buy from you. In other words, it was a decision made on autopilot, and people might be unable to tell you why they bought from you. The post Why Confusing Inertia With Loyalty Will Eventually Kill Your Business appeared first on Beyond Philosophy. By contrast, inertia is automatic and habitual.
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That’s why we wrote this eBook. With some customers reporting that they would pay up to 3x more for a better experience, it’s time to move beyond the status quo and level up your CX. But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
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Speaker: Christian Jakenfelds, CSM at Planhat
The everyday work of the CSM is constantly growing in importance. But what many customer success professionals don’t understand is that this work can actively impact an organization’s new revenue. Often, the information that marketing and sales need is just lying on the floor of the CSM’s (virtual) office, and its value might be overlooked.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
So how do you reach a place where VoC actually provides clarity?
Speaker: Nick Glimsdahl, Client Enablement Director, Voice Data Systems
The contact center is the face of your business. So, it follows naturally that modernizing your contact center is critical to enhancing the customer’s experience. If business leaders want to be true advocates for their customers, then they need to get their contact centers into the digital age.
Learn Why Enterprise leaders need to build a road map that is based on best practices of ITSM and is also flexible to modify itself as per the changing industry trends/customer expectations.
Advertiser: ZoomInfo
Why is this so essential? In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals! At its core, data normalization is the process of creating context within your marketing database by grouping similar values into one common value.
Advertiser: Interactions LLC
Based on a recent Harris Poll, learn why consumers choose one channel over another, and how common frustrations with specific channels drive consumers to pick alternatives. As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands.
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