when-it-comes-to-customer-service-bright-pattern-is-winning 
JustCall
NOVEMBER 24, 2022
Wouldn’t it be a dream come true if you could just wave a magic wand and understand all that takes place in a client’s mind before they make a purchase? Well, we hate to disappoint you with the fact that no such magic wand exists, but on the bright side, purchase intelligence is the closest best thing to it!
Lumoa
FEBRUARY 6, 2018
The future of customer experience is decided. We asked 15 experts with world reputation in Customer experience the same question and the results might surprise you. Every each of them answered the following questions: How do you see the future of customer experience? Probably not. How to overcome those challenges?
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Customer Service Life
JANUARY 22, 2018
There have been several wins with our clients as a result of this initiative — some that I’ve shared in previous columns. It’s the all-in-one customer engagement platform. At the end of each of these demos, I’ve been left asking, “When does it make sense to switch to a platform like this?” Here are five that come to mind: 1.
Lumoa
OCTOBER 31, 2018
Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX
Russel Lolacher
APRIL 10, 2023
Kalifa Oliver on the importance of people analytics when hearing the voice of employee (VOE) at work. The importance of intent when gathering data. The importance of intent when gathering data. When anonymous surveys are necessary. Four approaches to continuous listening. Why data is more important than what is assumed.
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