When Empathy Cramps the Customer Experience
Bright Pattern
FEBRUARY 8, 2018
Although there are many ways that agents can wreak havoc on a call, what aggravates customers the most is when agents spend more time sympathizing than finding solutions.
This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.
Bright Pattern
FEBRUARY 8, 2018
Although there are many ways that agents can wreak havoc on a call, what aggravates customers the most is when agents spend more time sympathizing than finding solutions.
Expert insights. Personalized for you.
Are you sure you want to cancel your subscriptions?
Let's personalize your content