what-will-a-psap-look-like-in-the-future 
MicroAutomation
MARCH 26, 2019
As a kid, I grew up watching the Jetson’s, Back to the Future trilogy, Quantum Leap, Star Trek and other television shows and movies that made predictions on how our society would evolve. On this note, I would like to make some bold predictions and visions on what a Public Safety Answering Point (PSAP) will look like in 2029.
MicroAutomation
MARCH 26, 2019
As a kid, I grew up watching the Jetson’s, Back to the Future trilogy, Quantum Leap, Star Trek and other television shows and movies that made predictions on how our society would evolve. While some things came true, including the Simpsons prediction from 2000 of Donald Trump as our President, I am still waiting for […].
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MicroAutomation
MARCH 26, 2019
As a kid, I grew up watching the Jetson’s, Back to the Future trilogy, Quantum Leap, Star Trek and other television shows and movies that made predictions on how our society would evolve. While some things came true, including the Simpsons prediction from 2000 of Donald Trump as our President, I am still waiting for […].
Customer Interactions
AUGUST 1, 2014
Here are five critical developments that are shaping the public safety solutions of the future. ’ According to the FCC, dozens of PSAPs in U.S. A number of vendors already provide interfaces for handling text communications in the PSAP. The public safety industry is on the threshold of a major transformation.
Customer Interactions
FEBRUARY 12, 2015
Cloud Computing Public safety answering points (PSAPs) are giving hosted and cloud-based solutions a serious look. Today, a PSAP likely sources its 911 system, CAD system, and recording solution from different companies. While this will be beneficial for incident reporting, what do you do with all that video?
Customer Interactions
AUGUST 29, 2013
What’s different about this QA solution is that it’s not simply another recycled commercial call center QA application – it was actually designed from the ground up specifically for 9-1-1 centers. The realization also seems to be sinking in that QA is going to take on an even more central role in future PSAPs.
Customer Interactions
SEPTEMBER 5, 2011
James Lipinski, ENP, Enhanced 9-1-1 IT Manager for the Vermont Enhanced 9-1-1 Board, was one of several NG9-1-1 experts to join our NG9-1-1 Panel Discussion at APCO recently (NG9-1-1: Past Lessons, Present State, Future Opportunities). What types of change management issues did you run into regarding your 9-1-1 PSAP processes?
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