what-was-the-buzz-at-customer-contact-week-vegas-2019 
Bright Pattern
JULY 11, 2019
This year Customer Contact Week celebrated 20 years of unforgettable conferences that bring together the world’s leaders in customer experience. The conference always provides attendees with amazing learning opportunities, networking options, and the chance to preview cutting-edge contact center technology.
RapportBoost
DECEMBER 17, 2018
We were fortunate to witness this great conversation with Heidi Rote from our valued client, Jenny Craig , and a 2018 ICMI Mover & Shaker on leveraging chat in today customer-centric communications world. So, Heidi, if you don’t mind, in 60 seconds, tell us who you are and what you do? Read the transcript below! . Heidi Rote: I do.
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