CSM Magazine

JUNE 4, 2020

The most common workplace injury is overexertion-related injuries. These injuries represent 35% of all workplace accidents, and many of them are preventable. Overexertion injuries are costing workers’ compensation more than $15 billion per year. How Workplace Injuries Happen.

Construction 52

Construction Government Personalization Management 52

CSM Magazine

DECEMBER 30, 2022

If you own a business, you may already know that in Indiana, Workman’s comp insurance is required to protect both you and your employees in the event of an on-the-job injury or illness. But what exactly is worker’s compensation, and how can it help injured workers? What is Worker’s Compensation?

Personalization 52

Personalization Management 52

CSM Magazine

JUNE 22, 2020

While you may associate workplace injuries with high-risk industries such as construction, business in all sectors and with vastly different environments experience workplace dangers. Bureau of Labor Statistics’ most recent report, 2.8 Official Guidelines for Workplace Safety. According to the U.S.

Construction 52

Construction Transportation Employee engagement Engineering 52

CSM Magazine

SEPTEMBER 10, 2020

But exactly how do managers and business owners further productivity in the workplace? It may come as a surprise that one of the easiest and most effective ways of doing so is by maintaining a clean work environment. If there’s one thing business owners are always trying to increase, it’s productivity. Reduces The Number Of Sick Days.

Morale 52

Morale Customer Service Wait times Personalization 52

CSM Magazine

SEPTEMBER 29, 2020

Most employers offer attractive insurance plans for their employees in an attempt to attract the best calibers in the market. Health coverage is the most common type of group insurance that employers provide for their employees. Workplace injuries are more common than you think. Promotes Employee Loyalty.

Government 52

Government Healthcare Marketing Personalization 52

Fonolo

AUGUST 18, 2022

What is Contact Center Accessibility? Visual Accessibility: Blindness, color blindness, and color or light sensitivity are common visual impairments people might experience. Auditory Accessibility: Different stages of hearing loss and auditory processing disorders are common examples of auditory disabilities. Who doesn’t?

Interactive Voice Response 87

Interactive Voice Response Contact Center Call Center Wait times 87

Fonolo

OCTOBER 25, 2022

But what happens when you’re missing members of the team? Absenteeism, otherwise known as absence rate, is arguably one of the most overlooked call center metrics. What’s more, absenteeism is known to impact call center KPIs — in other words, this could be the root cause of performance issues for your team. Illness or injury.

Call Center 81

Call Center Agent burnout Abandon rate First call resolution 81