what-came-first-covid-19-or-poor-customer-service 
CSM Magazine
NOVEMBER 3, 2020
Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI COVID-19 has thrown the spotlight on the age-old mystery of the chicken and the egg.
Fonolo
JANUARY 18, 2022
Our review of the past year showed increased customer expectations, innovation in contact center technology, development of safe work environments, and employee engagements – all good indicators that contact centers are more resilient than before. But what lies in store for contact centers in 2022?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Ann Michaels and Associates
JULY 9, 2020
Customer service adjustments. Working from home for the first time. Working while trying to home school kids for the first time ever. Getting accustomed to wearing a mask for the first time. My concern is more along the lines of people using the pandemic a an excuse for poor customer service.
Skybridge
MAY 18, 2020
Since COVID-19 first hit our shores, most North American businesses have been forced into an uncomfortable balancing act, trying to juggle the immediate needs of customers with long-term planning and budget concerns – all while keeping employees safe and engaged. How will you compete in the post-COVID world?
Skybridge
MAY 18, 2020
Since COVID-19 first hit our shores, most North American businesses have been forced into an uncomfortable balancing act, trying to juggle the immediate needs of customers with long-term planning and budget concerns – all while keeping employees safe and engaged. How will you compete in the post-COVID world?
Fonolo
NOVEMBER 17, 2020
We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Here’s what they said. The one word that came up time and time again in our research was ’empathy.’ Contact Center Trends 2021. Increasing Empathy.
Beyond Philosophy
AUGUST 6, 2022
I am grumpy about customer experience these days. This realization came with a bunch of different things in my life as a customer went wrong, from gate delays on the tarmac for transcontinental flights on both sides of the pond to a house in shambles because of materials delays and poor project management.
Expert insights. Personalized for you.
105 
Let's personalize your content