webinar-unleash-the-full-potential-of-your-support-agents 
CSM Magazine
JANUARY 22, 2020
We entrust agents with two of our most precious assets every day – our customers and our brand. In fact, 62% of customers believe an agent’s knowledge and/or resourcefulness is key to a positive service experience. Help agents find information easily, allowing them to work more productively and help customers more quickly.
CSM Magazine
MARCH 28, 2019
Last week, CSM joined over 500 customer support, experience and workforce management leaders to discuss how executives are building their 2019 workforce and supporting their most important resource – their agents. You can view the webinar recordings here. Check out the full attendee list for the Customer Service Summit !
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