webinar-the-future-of-customer-service-trends-to-test-in-2020 
CSM Magazine
NOVEMBER 27, 2019
Each year brings new ideas and new challenges to the customer service department. Register for this free webinar and join us on Thursday, Dec 12, 2019 11:00 AM – 12:00 PM CST (5:00 PM – 6:00 PM GMT). (If Bhangoo, SVP, Client & Sponsor Services, Boston Red Sox. Nate Brown, Head of Customer Experience, UL.
SharpenCX
APRIL 7, 2020
Maybe when you think of the workplace of the future, you envision futuristic-style holograms having a meeting. Instead, the workplace of the future looks simpler — people having the flexibility to work remotely. This spring the world is putting remote work to the test. Will your customers be as satisfied?
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LiveChat
JANUARY 20, 2017
In this post, I’d like to focus on customer experience trends. Here’s how customer service of the future will look like. A quick history of customer service. Before we get to the future of customer service, let’s see how it looked in the past. How do I shop? That’s about 10 years.
SharpenCX
FEBRUARY 11, 2020
You dig through the discarded debris of packaging, find the number for customer service and give them a call. You press 4 to speak to customer service and then…you wait. Historically, consumers have grown accustomed to this kind of service — slow, time-wasting, unresponsive. So, what do customers expect?
Talkdesk
FEBRUARY 16, 2021
Over the past year, most customer-obsessed organizations were forced to accelerate their digital transformation efforts to meet the demands of the global pandemic. Even organizations that adopted substandard technology have experienced improved employee productivity, higher customer satisfaction (CSAT) scores and lower operating costs.
Noble Systems
SEPTEMBER 8, 2020
Communicate often and clearly to employees and customers. During any transition, it is extremely important to keep employees and customers informed of any policy and procedural changes that will affect them. Reassure your employees and customers that their welfare and best interests are your primary concern.
Netomi
FEBRUARY 28, 2022
Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Connect with Alexandra. EMEA, and APAC. .
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