upshot-services 
Beyond Philosophy
DECEMBER 16, 2023
The upshot? Click here to learn more about Beyond Philosophy’s Suite of Services. Historically, technologies swept through industries like a forceful wave, sometimes obliterating old norms while birthing new frontiers. Jobs will morph—both in nature and in the entities they serve. How can we help?
Beyond Philosophy
DECEMBER 19, 2017
Per the online marketing intelligence service WARC , QVC took the top spot in the survey, jumping nearly 20 places over its positions last year. On the other hand, the upshot is that there is vast opportunity for Customer Experience improvement in the UK. Just 12 months ago in 2015, they scored 7.33; in 2017, just 7.08. The Good News.
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Myra Golden Media
JANUARY 1, 2019
When I facilitate customer service training, I’ve been working on content and exercises for a least 60 days. The upshot might be progressive discipline, up to and including termination. You’re expected to be clocked in, wearing your headset and ready to take calls no later than 8:00 am. Prepare for Coaching Conversations.
Babelforce
NOVEMBER 4, 2021
With this in mind, it’s easy to see why you might want to add WhatsApp as a customer service channel. When they discover it, they can contact you via the messaging service. Customers love the service because they can speak to someone from your team using a messaging app they are familiar with. 3 Automate your service.
NICE inContact
APRIL 3, 2019
As a growing management consulting firm headquartered in Indianapolis, IN, Engaging Solutions provides a variety of customized services to government agencies, small businesses and Fortune 500 companies. The upshot? Its contact center solutions are focused largely in the Medicaid managed care sector.
Babelforce
OCTOBER 2, 2020
In this post: Acquisition and loyalty Debt Recovery The Cloud Automation API Integration / Development Customer Service / CX General Call Center Statistics. 84% of loyal customers stay because customer service is just as important as the actual product or service they’re paying for. The upshot? Acquisition and loyalty.
Babelforce
JULY 30, 2020
Effective Helpdesk ticketing systems have been a revolution in customer service quality. That’s a good starting point, but why not back it up with an outbound SMS with links to self-service tools ? Missed your service SLA? The upshot is that the creation of a ticket in your Helpdesk can trigger any kind of automated follow-up.
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