Enghouse Interactive

APRIL 23, 2021

It can be used to extract actionable insights from conversations and to reward good performance, or to provide real-time alerts if a call is not going well – particularly useful in a hybrid world where supervisors and agents are not in the same location. Support agent performance measurement with AI and speech analytics.

Scripts 45

Scripts Analytics Best practices Technology 45

Maru Group

MAY 13, 2019

Customers were the centre of the conversation at the recent CX Exchange for Telecoms event. appeared first on Maru/Matchbox UK. However, despite engagement and focus on ‘doing the right thing’ Telecom providers aren’t known for their great customer experience.

Customer Experience 40

Customer Experience Feedback Customer retention Analytics 40

Callminer

SEPTEMBER 5, 2017

Companies that use speech analytics software have an easier time monitoring these interactions. They guarantee perfect delivery of information and legally binding statements on every call and enable agents to use a simple tool to follow complex conversational processes. Focus on the game, not the score… ”. Gregory Golinski.

Call Center 140

Call Center call center software outsourcing Coaching 140