ujet-for-financial-services 
DMG Consulting
NOVEMBER 7, 2023
It also spotlights how workforce engagement management (WEM) components of contact center as a service (CCaaS) platforms provide essential solutions to meet escalating customer demands and engage and retain today’s workforce. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.
Beyond Philosophy
AUGUST 20, 2022
Intaking a variety of consumer inputs, the machine will output a response intended to resolve these customers’ predicted needs creating a positive engagement tool for customer service. In this episode, we invited Vasili Triant , Chief Operating Officer of Ujet , to tell us more about what is possible with proactive experiences.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
DMG Consulting
JUNE 14, 2022
Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases 2022 Worldwide Cloud-Based Contact Center Infrastructure Market Share Report . When: Today, 14 June 2022. Where: Available at the DMG Consulting online store.
DMG Consulting
OCTOBER 13, 2021
Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. This edition covers 11 leading and contending vendors: 8×8, Alvaria (formed by the merger of Aspect Software and Noble Systems), Bright Pattern, Cisco, Five9, NICE CXone, Puzzel, Salesforce, Twilio, UJET and Vonage.
Lumoa
AUGUST 23, 2021
Nothing drove this realization home harder than providing services during the incredibly difficult year of 2020 (and beyond!). In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. What have we learned during COVID?
Expert insights. Personalized for you.
59 
Let's personalize your content