Best places for customer service certification & training
GetFeedback
MAY 12, 2021
Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.
training-certification 
Aspect Training and Certification Updates
Aspect
OCTOBER 23, 2019
The Aspect Master Program was a first look at how users can become experts on the solutions they use every day by taking classes that lead to obtaining a certified professional certificate. We’re working on some exciting updates and upgrades to Aspect trainings and certifications that I want to share with you: Certification Tracks.
Education 
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Invest in Your Future With Free Cisco Certification Training on Cisco U.
Cisco - Contact Center
MARCH 6, 2023
Before I found my way into tech, I worked in completely different fields, like healthcare and the nonprofit space. So when I took the plunge and joined Cisco, the sheer mountain of technical content… Read more on Cisco Blogs
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COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services
COPC
MARCH 24, 2020
a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. s portfolio of training, consulting and certification services has been transformed for virtual delivery.
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Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing
Advertiser: Skilljar
Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.
How to Celebrate Customer Service Week (3 Steps)
Myra Golden Media
SEPTEMBER 17, 2021
Download agenda, themes, certificates and more here! Tuesday, October 5 – Agent Training & Retention Hold a virtual lunch & learn, celebrate employees. Download certificates of appreciation and accomplishment, kudos cards, and thank you tweets here ! Download agenda, logos, themes, and certificates!
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Introducing our new online training and certification platform – The Uplifting Service Platform
Up Your Service
OCTOBER 22, 2019
Our new online training and certification platform (called the “ Uplifting Service Platform ”) will help you initiate change quickly. Where does the online training and certification come in? What about all the in-house training you’re so well known for? And sometimes it’s at a smaller or more local scale.
Integrate HyperPod clusters with Active Directory for seamless multi-user login
AWS Machine Learning
APRIL 22, 2024
Amazon SageMaker HyperPod is purpose-built to accelerate foundation model (FM) training, removing the undifferentiated heavy lifting involved in managing and optimizing a large training compute cluster. With SageMaker HyperPod, you can train FMs for weeks and months without disruption.
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Top 7 Call Center Management E-Learning Courses
Fonolo
NOVEMBER 22, 2022
Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career. There’s no excuse for gaps in training or knowledge when all the information you need is just a few clicks away! Benchmark Portal: Contact Center Manager Certification.
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Customer Service Foundations Training Plan
Toister Performance Solutions
APRIL 11, 2024
This training plan is for customer service managers and trainers. This training plan uses a micro-learning approach. It makes training easier to schedule and improves retention. Step 1: Create a training plan. Tell your team about the training and what to expect. The exercise files from the course.
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Guest Post: How to Use an LMS for Employee Skill Development
ShepHyken
JULY 23, 2021
Most online employee training software includes collaboration tools such as file sharing, discussion groups, and virtual meetings. Many employee training platforms include features such as whiteboards that allow users to build off of one another’s ideas with the help of notes, sketches, and diagrams. . Here’s why: .
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Big Controversy: Should We Stop All Certification Now? Join the Debate…
Beyond Philosophy
OCTOBER 21, 2021
So, without further ado, Let’s hear what he has to say about Customer Experience Certification. Mead’s Argument: We Should Stop All Customer Experience Certification Now. In my view, we do need to train people on the concept of Customer Experience and what it is at a top level as too many people don’t get it.
Free Soft Skills Training: Best Practices: Customer Service Representatives
Myra Golden Media
OCTOBER 5, 2020
I’m so excited to kick off Customer Service Week with a free soft skills training course! Take the free training here! Complete all modules my 30-minute course and get your certificate!
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18 Ways to Make Your Customers Feel Loved and Appreciated
Steve DiGioia
JUNE 26, 2023
We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”. And countless experts have built impressive careers by writing books, making speeches, and hosting training courses and podcasts.
Rev up for the Last Lap of Cybersecurity Awareness Month
Cisco - Contact Center
OCTOBER 23, 2023
Free training. Updated Cisco Security certification blueprints. Live webinars. Brand-new tutorials. A tech learning experience, unlike anything you’ve seen. All-new Cisco Multicloud Specialist… Read more on Cisco Blogs
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Mastercard Leads the Charge in Customer Experience
COPC
JANUARY 9, 2024
Interview with Lance Gruner, Executive Vice President of Mastercard Global Customer Care Mastercard recently achieved certification to the COPC Customer Experience (CX) Standard for Customer Operations , a first for a Fortune 500 company. COPC: In what ways does COPC certification benefit Mastercard customers directly?
CX Pros to Advance Careers and Programs at New Training and Certification Event
CSM Magazine
JULY 29, 2015
“The MaritzCX team invented Voice of the Customer (VoC) training and has certified hundreds of CX professionals since 2007, creating a recognized industry credential that continues as a benchmark today,” said Bassam Salem, chief operating officer, MaritzCX. “As Training and certification benefits both individuals and organizations.
Cisco Black Belt Fire Jumper Training for Cisco Partners
Cisco - Contact Center
JUNE 5, 2023
Black Belt Fire Jumper Training for Cisco Partners is the foundational Cisco security portfolio training program, identical to the Fire Jumper Academy for Cisco Employees. A Black Belt certification… Read more on Cisco Blogs
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Guest Post: How to Ensure PCI Compliance in Your Call Center?
ShepHyken
DECEMBER 24, 2021
Report Unauthorized Practices: Agents should be trained to look for and report any unusual or risky situations that they discover so management can remedy the situation. . Educate Your Agents: Many security breaches happen accidentally due to poor training. Instead, educate your team on best practices to keep your site secure.
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The Role of Research on CX Operations & Customer Experience Best Practices
COPC
MAY 31, 2022
emerged as a training and certification entity for the outsourced service providers. “This was the beginning of a long history of providing certification, training and consulting services that help global organizations provide the highest levels of service to their end-users,” added the co-founder. A COPC Inc.
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Here’s Why Medical Interpreter Certification Is the Perfect New Year’s Resolution
Certified Languages International
NOVEMBER 5, 2021
Many professional interpreters have a goal of earning a medical interpreter certification. Certification can help further develop an interpreter’s skills and boost their careers in healthcare interpreting. Having my certification has opened so many doors,” stated Mariana. Mariana W.,
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7 Online Management Courses
JivoChat
FEBRUARY 5, 2023
hours Certificate: includes a certificate of completion Main topics: What is a leader Connecting with your team Motivation Leadership styles Delegating Access type: full lifetime access 2. It will teach you how to influence people around you, build a team, manage culture change, and train your team. Workload: 2.5
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5 Top Customer Service Articles of the Week 10-24-2022
ShepHyken
OCTOBER 24, 2022
Top 5 Customer Experience Courses and Certifications by Scott Clark. Let’s look at the top five online customer experience courses and certifications. My Comment: There is a lot of crossover between customer service and CX training. Some training courses are designed for all employees. Follow on Twitter: @Hyken.
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7 Graphic Design Courses Online
JivoChat
JANUARY 30, 2023
Workload: 29 hours Certificate: includes a certificate of completion Main topics: How to become a graphic designer Graphic design theory The history of graphic design styles Adobe Photoshop Adobe Illustrator Logo design Branding theory Adobe InDesign Access type: full lifetime access 2. Workload: 8.5 Workload: 8.5
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Express International Inc. Invests in Employees to Elevate Customer Service
COPC
APRIL 19, 2022
Twenty director and supervisor-level Express International employees completed COPC® Contact Center Management training.?? . The individual-level COPC Contact Center Management training improves customer experience operations based on the ? ’s training and certification. training this year. .
10 Best SAP Online Courses
JivoChat
JUNE 7, 2022
Certificate: includes a certificate of completion. Certificate: includes a certificate of completion. SAP SD Training. SD refers to sales and distribution and is one of the core modules of SAP, which the course SAP SD Training focuses on. Certificate: includes a certificate of completion.
The Unique Roles of Professional Interpreters, Google Translate, and Ad Hoc Interpreters
Certified Languages International
DECEMBER 22, 2023
Extensive Training and Certification Interpreting is a skilled-based profession, and many interpreters undertake rigorous training on things like memory strengthening, note-taking, ethics, cultural competency, and speech delivery. Ad hoc interpreters rarely have official training or evaluation.
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Top 4 Questions About De-escalation Academy Answered
Myra Golden Media
DECEMBER 15, 2020
The total classroom training time is 75 minutes, spread out over four days. I prefer my employees to participate in the training in one sitting, rather than over four days. Your employees will have twelve months of access to the modules and earn a certificate after successful completion. You might have questions, too.
5 Best Google Analytics Courses to Improve your Website
JivoChat
JUNE 21, 2022
Certificate: includes a certificate of completion. Google Analytics Certification. Do you want to get your Google Analytics certificate? The Google Analytics Certification course will prepare you to master the exam. . Certificate: includes a certificate of completion. Complete certification training.
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Making Optimal Customer Experience A Focus of Your Company’s (And Your) Thinking and Doing: The Case for Foundation and Advanced CEM Training
Beyond Philosophy
FEBRUARY 5, 2015
These companies, and their employees, are also invariably quite disciplined and well-trained in the why’s and how’s of customer experience. We believe, and have demonstrated for our clients, that focused instruction and certification in contemporary customer experience methods can go far in making employees and companies world-class.
Beware: Are YOU on Your Employee’s Naughty List?
Beyond Philosophy
DECEMBER 7, 2016
Train them a lot more than you do now. They might train on systems or operational tasks, but there is no additional training beyond the initial new-hire regimen. However, when you invest in training your employees, they tend to respond with more investment in the company mission. Support them with sound systems.
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When Pigs Fly
ShepHyken
AUGUST 31, 2022
Consider creating a plaque or certificate to honor the hard-working employees that accomplish the seemingly impossible. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Examples like this make me think, “What a great idea! I have to share this with our community!”
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Protect, respond and recover: 3 pillars for remote security in the contact center
Talkdesk
OCTOBER 19, 2020
Some recommended strategies can be put into place, such as outlining possible business threats, providing horizontal training and using systems that rely on multi-factor authentication. We’re proud to celebrate Talkdesk’s certification achievement on Information Security ( ISO 27001 ) and Business Continuity ( ISO 22301 ).
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Introducing Delighted Admin Certification: A free course for CX program management
delighted
APRIL 5, 2022
That’s why we’re excited to announce Delighted Admin Certification , a free learning course and exam designed to help Admin users learn everything they need to know about running their CX programs on Delighted. . What is covered in our Admin Certification course? How does the Admin Certification Exam work? Ready to get started?
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How partners drive growth through Visual Intelligence Studio
TechSee
MAY 18, 2023
With their VIS certification, these highly engaged partners are revolutionizing the way businesses engage with their customers. Visual Intelligence Studio is a no-code computer vision AI model builder that allows quick and easy training of highly accurate computer vision models.
Introducing Delighted Core Certification: A free course to help you become a Delighted expert
delighted
AUGUST 10, 2021
That’s why we’re excited to announce our brand new Delighted Core Certification program: a free learning course and exam that takes you through all of the ins and outs of Delighted so you can become your organization’s CX rockstar. The Core Certification course includes six modules, six quizzes, a hands-on activity, and a final exam.
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Conversations with Clients: Kyla Starks, Transcom
COPC
OCTOBER 22, 2021
certification to improve CX, measure and analyze performance, utilize customer feedback and leverage the customer experience best practices outlined in the COPC Customer Experience (CX) Standard. certification status for its work-at-home operation in 2019. certification experience here. certification experience here.
Guru + Typeform: A Better Way to Make Knowledge Sticky
Guru
JANUARY 19, 2022
For many people, structured training is the first thing that comes to mind when they think about how learning happens. These people may be surprised to learn that only 10% of learning takes place in formal settings like conferences, eLearning courses, and certification programs.
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Training Solutions That Can Improve Your Customer Service Management Style
CSM Magazine
APRIL 25, 2022
If you want to further develop your customer service management style, there are training solutions out there that can improve your talents and create a better working environment. This article looks at some of the best training solutions in more detail. Mental Health Training. Industry Training. Recruitment Training.
Big Controversy: Should We Stop All Certification Now? Join the Debate…
Beyond Philosophy
OCTOBER 16, 2021
Mead says that our training is outdated, impractical, and worthless and needs an overhaul for practicality. Tune in to hear what Mead has to say about training, accreditation, Customer Experience Influencers, and even the term “Customer Experience” itself. The post Big Controversy: Should We Stop All Certification Now?
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Do I Really Need to Train & Certify My CSMs? (Spoiler Alert – YES!)
Education Services Group
AUGUST 17, 2021
need to train and certify your CSMs? Even though we’re not training providers, per se, our team gets this question all the time. Because there are oh so many benefits to training and certifying your CS team. That means giving your CSMs the best training possible so their performance is at its peak. Do you really (really?!)
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Customer Service Employees: Altresume Can Help You to Create the Best CV
CSM Magazine
OCTOBER 11, 2023
Training and Certifications Matter in Customer Service Customer service training focuses on basic skills such as effective communication, active listening, problem-solving and conflict resolution. The same is true about customer experience (CX) certifications which focus specifically on improving the overall customer experience.
Is Project Management a Good Career Choice?
Andrew Mcfarland
SEPTEMBER 24, 2022
Gaining a recognized qualification will also show prospective employers that you have relevant skills and have undergone the appropriate training. There are many different project management certifications to choose from. One of the most popular is the Agile certification, which has an open-book test and is relatively cheap.
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Is Project Management a Good Career Choice?
Andrew Mcfarland
SEPTEMBER 25, 2022
Gaining a recognized qualification will also show prospective employers that you have relevant skills and have undergone the appropriate training. There are many different project management certifications to choose from. One of the most popular is the Agile certification, which has an open-book test and is relatively cheap.
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