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Top Tips for Midsize Companies to Win the Cloud Customer Service Game

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Customers want effortless, personal customer service across all channels, including digital channels like in-app and social messengers, but according to IQPC and Gartner, only 5–10% of companies are providing a true omnichannel experience.

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Top Tips for Midsize Companies to Win the Cloud Customer Service Game Part 2

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Last week I shared my top two tips for midsize contact centers. Today I am going to give two more tips and let you know what to look for when selecting a cloud contact center provider.