Bright Pattern

MARCH 28, 2019

Dell CIO, Jerry Gregoire, once said, “The customer experience is the next competitive battleground.” Gregoire believed that the winners of the next generation would be the companies that strive to create a brighter customer experience and disrupt their industry with a heavy focus on customer-centricity.

Customer Experience 55

Customer Experience Customer centricity Contact Center 55

Comm100

AUGUST 11, 2016

There are so many different customer service support channels these days that it can be hard to know where to focus your efforts. The following list will provide you with 20 skills that customer service operators need to strengthen support across channels. “If you have more than three priorities, then you have none.”

Customer Service 43

Customer Service Scripts Sales Benchmark 43

Russel Lolacher

JULY 4, 2022

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. Repeatedly named on top CX expert lists over the years, including ICMI and others. Connect with Nate on his platforms: Linkedin.

Personalization 52

Personalization Employee engagement Customer Experience Scripts 52