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The Effect of COVID-19 on the Global Construction Industry

CSM Magazine

As lockdown continues, construction on-site productivity is predicted to fall by 12% if current conditions persist, according to the Royal Institution of Chartered Surveyors. The pandemic’s main impact on the construction industry stems from a disruption of the supply chain. Effects And Adaptations In Supply And Labor.

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IdeasUnlimited Celebrates 10th Anniversary

IdeasUnlimited

IdeasUnlimited year-end events are usually an opportunity to gather together in person but due to Covid-19, the company decided to hold a virtual event for the safety of its workers. In addition, IdeasUnlimited also offers cost-effective packages with flexibility and fast ramp-up options for any size of the company.

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IdeasUnlimited Celebrates 10th Anniversary

IdeasUnlimited

IdeasUnlimited year-end events are usually an opportunity to gather together in person but due to Covid-19, the company decided to hold a virtual event for the safety of its workers. In addition, IdeasUnlimited also offers cost-effective packages with flexibility and fast ramp-up options for any size of the company.

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5 Skills and Traits Every Call Center Leader Should Have

Fonolo

Despite the $330 billion market value of the global call center industry , attrition is worse for call centers than in any other field. What comes to mind when you think of the ideal call center leader? Professional? They must set strong examples of teamwork, work ethic, company values, and of course: customer service. Bottom line?

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Digital Transformation in Customer Service – Why You Can’t Afford to Ignore it (Part 1 of 3)

Comm100

Especially today, when the global pandemic has accelerated change among businesses and customers alike, the potential benefits of digital transformation are incredibly high. In the customer service space, digital transformation began long before the impact of COVID-19, and has only grown since. What is Digital Transformation?

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Brand Move Roundup – April 9, 2020

C Space

hospitals, cloth masks can be quickly constructed by anyone with a sewing machine and some elastic. We believe that the Etsy community is uniquely positioned to address this crucial need during a global health crisis,” the company’s CEO, Josh Silverman, wrote. “We The Brand Move Roundup – April 9, 2020. Start making face masks.”

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How to Improve Contact Center Agent Performance

Fonolo

According to Microsoft’s State of Global Customer Service report , 36% of surveyees said that the most frustrating part of a poor customer service experience is engaging with an agent who lacks the knowledge or ability to solve their issue, while 31% said it was having to repeat or provide their data multiple times. TIP: Don’t overdo it!