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Vital for 2021 – Digital Nudging Will Revolutionize Your CX

Beyond Philosophy

Nudging is a term developed by Nobel-prize-winning economist Richard Thaler and Cass Sunstein, a professor at Harvard Law School who has worked a lot with governments. Like a physical experience, digital experiences should center around customers and focus on what they want so you can get what you want, customer-driven growth.

Airlines 248
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How to Make Money With Affiliate Marketing

LiveChat

It is about a relationship between three main parties: the affiliate (publisher), the merchant (advertiser), and the customer. Affiliates act as extended sales and marketing departments of the merchants and help the customers choose products. Affiliate marketing can provide you with a steady flow of income. Sounds easy, doesn’t it?

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10 Ways to Keep Call Center Employees Engaged as 2020 Winds Down

Monet Software

A long-term, customized employee engagement strategy should be the ultimate goal for any call center. Burnout, on the other hand, isn’t a sudden-onset condition. It would usually be the company party, a few too many holiday cookies and some late-night happenings that compromise employees’ wellness and energy levels.

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The Right Survey to Measure Each Touchpoint of the Customer Journey

GetFeedback

Property condition & facilities. Key point : Feedback surveys have to be thoughtfully designed into each touchpoint, in terms of the channel, timing, and survey questions. . Key point : Feedback surveys have to be thoughtfully designed into each touchpoint, in terms of the channel, timing, and survey questions. . Amenities.

Surveys 146
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The Ultimate Guide to Creating Effective Email Autoresponders

LiveChat

There is no need to believe the horror stories you read about autoresponder companies and their tools because most of the popular bulk emailing companies now follow very strict rules. For example, companies such as MailChimp , iContact , Constant Contact , Aweber, etc., Comment submitted – Cross-promote based on the page where they made the comment.