Callminer

SEPTEMBER 1, 2020

Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features. However, an event like this doesn’t happen without the contributions of our wonderful team. CETX 2020: It was a cyber success.

Entertainment 182

Entertainment Analytics Contact Center Customer Service 182

Callminer

NOVEMBER 13, 2018

With this implementation, the team realized impressive improvements in key metrics associated with First Associates’ business objectives such as 25% improvement in call verification and 20% increase in payment collection rates. FCR Hackathon winners (L) Matt Lurie and (M) Quinn Burren of First Associates with CallMiner VP of AI Rick Britt.

First call resolution 260

First call resolution Analytics Sales Metrics 260

Callminer

JULY 15, 2019

Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down the myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights. What Can AI Do To Help Your Business Today? Register for 2pm BST Session. Register for 1pm EST / 10am PST Session.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28