Improving NPS for a Better Customer Experience
Ann Michaels and Associates
JUNE 15, 2020
While it might sound obvious, how consistent is your team with their hellos and goodbyes? Frank Sherlock at CallMiner. Allow the team to review themselves alongside their superiors. This greatly enhances their chances of providing the customer with a ‘one-and-done’ resolution to their call. 4) Follow Up Fast.
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