Callminer

MARCH 20, 2017

Working as a call center agent is a stressful endeavor, and it’s up to you as a manager to cultivate a positive working atmosphere, foster a sense of ownership, and motivate your team to succeed. Of course, technology advances now […].

Call Center 260

Call Center Metrics Management Technology 260

Fonolo

MAY 2, 2018

Motivation is the key to accelerating whatever it is you’re looking to improve or optimize. But, motivation doesn’t necessarily come naturally to most people. Whether it’s a personal or professional goal, like trying to lose weight, organize your garage, or exceed sales targets, motivation is a tough nut to crack.

Call Center 72

Call Center Benchmark Contact Center Customer Service 72

Integrity Solutions

OCTOBER 6, 2020

After all, you have all these loyal, honest, conscientious, good people on your sales team. That means that even when the business environment is rocky and they’re under pressure to close the revenue gap, they’ll have the energy and internal motivation to sell on higher levels. You’re also feeling frustration.

Sales 87

Sales Education Marketing Coaching 87

aircall

DECEMBER 11, 2018

PieSync provides a two-way contact sync between the most popular business tools, keeping teams informed and productive. Your team is the fuel, engine, and driver behind your company’s success. So once you’ve found the right people, how do you keep them motivated? Your team wants to feel valued. A team lunch?

Sales 54

Sales Engineering CRM Marketing 54

Brad Cleveland Blog

AUGUST 26, 2020

You will not, now or ever, be able to motivate your team. You can, however, help motivate the people who are a part of it. Yes, it’s true, many of us refer to “motivating the team,” but what we’re really talking about is something that … It’s not going to happen.

Quality management 29

Quality management Contact Center Call Center Customer Service 29

Global Response

DECEMBER 7, 2018

Using games in the contact center can change associates’ behavior, by boosting motivation, engagement and performance. The post 5 Tips for Engaging Your Team with Motivational Games appeared first on Global Response. More importantly, it creates fun! Games can even be used as a wanted distraction during more more.

Contact Center 48

Contact Center Business Process Outsourcing outsourcing 48

ShepHyken

SEPTEMBER 4, 2023

Leaders should give authority to their teams, not just responsibility. Often, leaders think they are empowering their team by giving them more work. Giving credit and acknowledging the team’s efforts along the way, not just when a project is completed, boosts engagement. They leave their managers.

Employee engagement 207

Employee engagement Surveys Consulting Consulting 207

Brad Cleveland Blog

AUGUST 26, 2020

You will not, now or ever, be able to motivate your team. You can, however, help motivate the people who are a part of it. … Continue reading → The post Understanding What Motivates Your Team appeared first on Brad Cleveland. I’m going to say something that may be a surprise.

Quality management 26

Quality management Contact Center Call Center Customer Service 26

Brad Cleveland Blog

MARCH 25, 2021

Successful leaders put their efforts into creating an environment in which their team members’ intrinsic motivators can flourish. However, rewards and incentives, which are extrinsic motivators, can be effective, and a fun supplement to your efforts to create and support an intrinsically motivated culture.

Contact Center 32

Contact Center Call Center Customer Service Customer Experience 32

CX Journey

FEBRUARY 2, 2017

People are motivated by very different things. To ensure your customer service (CS) teams remain motivated, whatever gets thrown at them, you need to make sure you are providing them with the inspiration and tools to do their job well and be happy! But why is this motivation so important?

Customer Service 65

Customer Service outsourcing Personalization Surveys 65

Brad Cleveland Blog

MARCH 30, 2021

Successful leaders put their efforts into creating an environment in which their team members’ intrinsic motivators can flourish. However, rewards and incentives, which are extrinsic motivators, can be effective, and a fun supplement to your efforts to create and support an intrinsically motivated culture.

Contact Center 29

Contact Center Call Center Customer Experience Customer Service 29

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. When employees understand how their contributions impact customers, they are more motivated to excel. Engaged employees are more motivated, productive, and committed to providing excellent service.

Employee engagement 338

Employee engagement Morale Customer Experience Feedback 338

Brad Cleveland Blog

MARCH 30, 2021

Successful leaders put their efforts into creating an environment in which their team members’ intrinsic motivators can flourish.

Contact Center 26

Contact Center Call Center Customer Experience Customer Service 26

Brad Cleveland Blog

AUGUST 26, 2020

You will not, now or ever, be able to motivate your team. You can, however, help motivate the people who are a part of it. Yes, it’s true, many of us refer to “motivating the team,” but what we’re really talking about is something that … It’s not going to happen.

Quality management 20

Quality management Contact Center Call Center Customer Service 20

CSM Magazine

MARCH 3, 2017

Bill Hogg looks at some key motivational methods that you can use with your team right away. Sure, it’s the primary motivator for why we work—but once the concept of comparable pay for comparable work has been addressed, it fails to inspire passion in the workplace. Here are 4 powerful ways to motivate your team: 1.

Morale 40

Morale Personalization Management 40

ShepHyken

MAY 27, 2022

She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience. ” We want to derive value from our work today, and when we do so, it naturally motivates us to do our jobs better. . Talk of productivity, and we all have got something to share.

Customer Support 313

Customer Support Employee engagement Call Center Scripts 313

Beyond Philosophy

APRIL 13, 2023

I was surprised by the prevalence of FOMO and its motivational power. Regret or even anticipated regret is also a powerful motivator. Anticipating that painful eventuality might motivate you to dig deep into your energy reserves and join them at the pub even though your initial response was not to go.

Marketing 195

Marketing Accountability Education Management 195

Beyond Philosophy

JULY 16, 2022

Jane asked us for advice on how to increase their survey response rates to get the data they need, and also how to get the local team to get on board with the data collection process. First, we discuss how Jane can increase her response rates to her survey and get the team on board with the new initiative.

Consulting 394

Consulting Consulting Surveys Customer Experience 394

Playvox

MARCH 19, 2019

For customer service team leaders, keeping agents motivated, engaged and enthusiastic is a challenge — but it’s not impossible.

Customer Service 42

Customer Service Management 42

Beyond Philosophy

APRIL 16, 2021

Even when I was lad playing soccer, there were politics in the soccer team, primarily by managers picking and giving playing time to their favorites. Company politics is not about who gets playing time but about understanding people’s true motivations. So, don’t be naïve about people’s motivations.

Management 370

Management Consulting Consulting Personalization 370

SharpenCX

JUNE 12, 2019

The post Discovering the Key to a Team of Rock Star Agents: How to Motivate Employees And Value Your Agents to Build a Fulfilling Culture appeared first on Sharpen Contact Center Software. What happens when you walk through the produce section at your grocery store and pluck an orange from the bottom of the pile? It topples.

Contact center software 59

Contact center software Contact Center 59

CX Global Media

DECEMBER 28, 2020

Updated and now with 30 virtual team-building activities. Be a virtual team building expert by knowing how to keep your remote workforce engaged and motivated. The post 23 Best virtual team building activities for contact centers appeared first on CX Global Media.

Contact Center 279

Contact Center Employee engagement 279

Playvox

MARCH 12, 2024

Learning how to motivate agents in this kind of environment can seem difficult, if not impossible. Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. The importance of agent motivation in a call center cannot be overstated.

Morale 78

Morale Gamification Contact Center Quality management 78

ShepHyken

OCTOBER 24, 2023

For example, we had a frame with a motivational quote that we changed every week. That employee is the type of team member who will do whatever they can to take care of their internal and external customers. Second, you have to be empowered to make those choices and act on them. Who would you rather have working for you?

Customer Service 347

Customer Service Personalization Customer Experience 347

Bright Pattern

OCTOBER 10, 2018

The phrase, “As you sow, so shall you reap,” is a lesson to be learned by anyone and everyone who wants to be happy. Especially for those who want to keep their customers delighted, this phrase should be the holy grail.

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71

Beyond Philosophy

MARCH 21, 2024

By that, I mean that the team plays defined roles in resolving those complaints, so there should also be defined team roles in managing a crisis. They might feel motivated to improve the experience for themselves and future customers. These roles will have tasks; the sum of these tasks is the plan. Click here !

Telecommunications 195

Telecommunications Engineering Education Management 195

Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Implemented correctly, gamification can increase motivation and engagement. Reward, recognition, and competition are all excellent motivators.

Gamification 79

Gamification Contact Center Coaching Quality management 79

ShepHyken

DECEMBER 11, 2023

When leaders prioritize the customer experience, it influences the entire company culture. Empowering employees to take positive actions that benefit customers can significantly impact team morale and reinforce the company’s customer-centric goals. True customer loyalty extends beyond transactional interactions and loyalty programs.

Customer centricity 207

Customer centricity Morale Feedback Customer Experience 207

CX Accelerator

NOVEMBER 11, 2022

Those who succeed in the profession do so because they possess a number of different skills or are part of a team comprised specialists in each skill. In this post, we want to delve into what those skills are and how we would prioritize each if we were building a CX team from the ground up.

Journey mapping 307

Journey mapping Analytics Customer centricity Government 307

Playvox

MARCH 21, 2024

The well-being, satisfaction, and motivation of your frontline staff play a pivotal role in shaping the customer experience. Said another way, there is no better prediction of the type of customer interactions that will occur between your customers and agents than whether your agents are motivated, satisfied, and feel supported.

Morale 90

Morale Contact Center Quality management Coaching 90

ShepHyken

NOVEMBER 23, 2021

35% of consumers said that it’s a huge motivator for them to spend more with retailers who will guarantee the replacement of lost or damaged items. Over 40% of SMB’s say that they see an increase in porch piracy during the holidays. ” About: Kiel Harkness, Head of Global Marketing and Business Intelligence at UPS Capital®.

Advertising 317

Advertising Marketing Surveys Sales 317

ShepHyken

SEPTEMBER 29, 2022

The CEO has sent out videos, regularly schedules town hall meetings, and shares best-of-the-best examples of how team members are creating amazing experiences and Moments of Magic® for their colleagues and customers. In other words, don’t let the posters be eye candy without action. All of this is happening inside their organization.

Feedback 313

Feedback Customer Service Customer Experience 313

ShepHyken

SEPTEMBER 18, 2020

He writes about visualizing customer feedback in order to motivate your business to succeed. In other words, it’s often only the high-level takeaways from customer service feedback that are communicated to your support team (if at all). You don’t want to inundate team members with survey data. Then share it with your team.

Feedback 307

Feedback Customer Service Surveys Accountability 307

ShepHyken

AUGUST 21, 2020

In the past, the motivation was more value, better experiences, and revenue generation. The caveat here is, in order to capitalize on that talent, you need to give teams real decision-making power and freedom to create. Structure teams (as agile processes often do) in multicultural, diverse and inclusive groups.

Customer Experience 615

Customer Experience Government Feedback Management 615

Customer Interactions

JULY 7, 2015

In this final installment of our guide to building a dynamic Back Office, we will continue to lay ground on how to motivate your Back Office team.

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ShepHyken

MARCH 31, 2023

This week, we feature an article by Josh Centers, a Business Journalist at TextExpander , a platform that empowers teams and individuals to save time and eliminate repetitive typing with just a few keystrokes. Customer service teams are short-staffed As customer service has grown more challenging, fewer people want to fill the role.

Customer Service 167

Customer Service Chatbots Surveys Personalization 167

Fonolo

OCTOBER 26, 2022

When you think of improving your call center motivation, do you dream of near-perfect customer satisfaction scores ? If they’re motivated, your customers will likely feel satisfied. But first, let’s explore what motivation and inspiration look like. What Are the Elements of Call Center Motivation? DID YOU KNOW?

Call Center 142

Call Center Abandon rate Education Contact Center 142