A 360 Degree View of the Contact Center Floor: An Interview with Customer Service Operations Expert, Jenny Dempsey
Vistio
FEBRUARY 1, 2022
” It’s kind of like when you see only one ant in your kitchen, you’re like, “Ooh, I know there’s going to be more.” The second one would be, having the ability to kind of make it easier to tag inbound. I love to tag ticket types, for example, and I really love to know what a ticket is about.
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