tag icmi 
Creative Virtual
OCTOBER 6, 2022
Good day – Guten tag – Buenos días – Bonne journée – Goededag – Buona giornata – There are more than 7,000 known languages spoken in the world today. Back in 2014, the International Customer Management Institute (ICMI) published a report titled The Growing Need for Multilanguage Customer Support.
Customer Service Life
MAY 21, 2018
This article was originally published on the ICMI Blog on March 29, 2018. From the business standpoint, it’s tempting to manage to a support budget and scoff at the price tag associated with improving service levels. Click here to read the original. We’re rapidly approaching three years since I joined FCR as Head of Quality.
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Customer Service Life
FEBRUARY 4, 2019
The text of this article originally appeared on the ICMI blog on December 5, 2018. That’s when we discovered an integration called BubbleIQ where agents, by simply tagging a ticket, can have that ticket posted to the appropriate Slack channel. Hint: Focus on Agent Performance.
Answer Dash
JANUARY 1, 2019
(This article is originally published at ICMI ) Hint: Focus on Agent Performance If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation.
Vistio
FEBRUARY 1, 2022
Jenny has been recognized as a leader in the CX industry, including The ICMI Top 25 Thought Leaders and the 2019/2020 CloudCherry CX Influencer Champion award. The second one would be, having the ability to kind of make it easier to tag inbound. I love to tag ticket types, for example, and I really love to know what a ticket is about.
CX Accelerator
OCTOBER 21, 2019
Not only can you easily track your daily to-do items (which is crucial in a busy CX role), but you can also jot down quick ideas from brainstorming sessions, quickly save and tag articles you find on the internet, save Tweets tagged with a particular hashtag, and even keep your receipts organized for expense reports.
CX Accelerator
OCTOBER 21, 2019
Not only can you easily track your daily to-do items (which is crucial in a busy CX role), but you can also jot down quick ideas from brainstorming sessions, quickly save and tag articles you find on the internet, save Tweets tagged with a particular hashtag, and even keep your receipts organized for expense reports.
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