Playvox

SEPTEMBER 14, 2022

For instance, over a third of Millennials and Generation Z-ers started using web chat more since the beginning of the pandemic, compared to 15 percent of Baby Boomers, according to a Zendesk survey. The Importance of Proper Tagging in Sentiment Analysis. That’s where tagging support interactions comes in.

Feedback 79

Feedback Surveys Contact Center Engineering 79

Eptica

FEBRUARY 5, 2016

Author: Neil Cox In 2015 the US Census Bureau reported that Millennials outnumbered Baby Boomers for the first time , meaning they now make up a quarter of the population. While Millennials are not the only group that brands need to engage with, they are becoming increasingly visible and vocal. Here’s the breakdown:

Multichannel 51

Multichannel Self service Contact Center Feedback 51

TASKE Technology

APRIL 11, 2013

Many of these concerns are based on the anticipated effects of the aging baby boom generation, so even if you’re not in the healthcare industry, you may find some of this information relevant to your areas of service. As baby boomers age, more people will access healthcare services with more frequency.

Healthcare 40

Healthcare Contact Center Self service Technology 40

Eptica

FEBRUARY 9, 2016

Specific customer groups (such as Millennials and Baby Boomers) expect to be treated differently, particularly when it comes to the language and tone you use to respond. Using a combination of templates and personalized responses can help ensure that every response is both tailored, yet consistent.

Customer Service 52

Customer Service Multichannel Self service Contact Center 52

Nicereply

OCTOBER 29, 2020

A recent report highlighted that the millennials have taken over baby boomers as America’s largest generation. The software used by HLC also allows chat tagging, which enables the company to tag live chat conversations with tags like product, freight, and warranty to solve such issues proactively.

Customer Experience 40

Customer Experience Chatbots Multichannel Self service 40

Comm100

OCTOBER 17, 2017

Instead of scouring a website for a company’s contact info, or spending minutes filling out a survey, customers can tell companies what they think within seconds, as easily as tagging them in a status, tweet, or post. Social media customer service is an excellent way for companies to meet millennials on the platforms that they dominate.

Customer Service 50

Customer Service Customer Care Feedback Surveys 50