ShepHyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. True that every business prioritizes customer happiness, and it should, but it invariably begins with your employees first. Dealing with customers is not easy.

Customer Support 313

Customer Support Employee engagement Call Center Scripts 313

ShepHyken

OCTOBER 29, 2021

is a content developer and a digital media strategist at Knowmax. In today’s digital world, whether your customers prefer phone support or traditional customer service, effective call center software is essential for smooth functioning. Before you decide upon a call center system for your organization, consider the following:

call center software 190

call center software Call Center Customer Support Scripts 190

Knowmax

APRIL 21, 2022

Customers might face banking issues beyond your bank’s official operational hours. And the biggest way you can extend genuine support to customers is by being available for them when they need your guidance the most. Supercharge your CX with Knowmax. Here’s how OneCard overcame their CX challenges.

Management 52

Management Banking Self service Chatbots 52