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spectra

Guest Post: Customer Service Automation During COVID-19. When and How to Use it Right.

ShepHyken

JUNE 26, 2020

Based on Nielsen Spectra demographic matching, Nielsen found that top potential cross-merchandising products include disposable diapers, baby food, and baby needs. Longer-term, we expect similar ripple sales in hand and body lotion—simply because an increased focus on hand washing and disinfecting will have a negative effect on the skin.”.

Customer Service

Customer Service Chatbots Sales Management

Focusing on tonal sentiment analysis alone is failing your customer conversation analysis strategy

Tethr

NOVEMBER 13, 2020

Automatic speech recognition begins with raw audio processing (via conversion to Fourier spectra , then cepstral coefficients ) and progresses to natural speech sound (phoneme) recognition. From primitive audio-only tonal sentiment analysis, the level of analytical sophistication increases by including phonetics.

Analytics

Analytics Airlines Engineering Construction

Guest Post: Customer Service Automation During COVID-19. When and How to Use it Right.

Focusing on tonal sentiment analysis alone is failing your customer conversation analysis strategy

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