south-african-call-center 
Outsource Consultants
OCTOBER 25, 2023
South Africa has long been a popular outsourcing destination for European companies due to its proximity, cost-effectiveness, and skilled workforce. However, US companies over the last few years are seeing the strong potential of outsourcing to South Africa. Specifically, South African full-time employees average only 0.7
COPC
SEPTEMBER 9, 2022
is pleased to announce a new partnership with the Contact Centre Management Group (CCMG) in South Africa. This partnership will provide the South African contact centre industry with research insights into its market and those it supports, ensuring improvement in professional competency. WINTER PARK, Fla., 8, 2022 – COPC Inc.
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Outsource Consultants
JUNE 21, 2023
Whether for customer service, technical support, or data entry, outsourced call centers can provide significant cost savings and access to a pool of talented workers. African call centers, particularly those in South Africa and Kenya , are some of the fastest-growing BPO providers.
CustomerServ
DECEMBER 2, 2020
The South African call center and business process outsourcing (BPO) market has emerged as a leading global destination for English-speaking and bilingual call center services.
Outsource Consultants
NOVEMBER 17, 2023
In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are adopting a smart solution called geo-redundancy. You can use this information to inspire others to enhance their performance.
Outsource Consultants
NOVEMBER 17, 2021
Specialization – Many outsource contact centers pride themselves on being flexible enough to help many types of clients, but others have chosen to double down on a handful of core industries and services. Recent years have seen massive investment in infrastructure and training in the African outsource call center market.
Outsource Consultants
DECEMBER 14, 2020
What surprised you the most about how the call center industry responded to uncertainty in 2020? We were regularly surveying our outsource call center partners about their operations, and just a few days after governments worldwide implemented restrictions, 80% of their collective agents had fully transitioned to remote work.
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