Multi-channel is very 2010-ish – Bots are multi-purpose these days
Creative Virtual
MARCH 27, 2023
When things go wrong, VITA hands over to the live chat agents, using Creative Virtual’s very own Livechat. With on-the-fly login, AD integration, ticket creation and Livechat handover, VITA ticked the boxes and had very successful conversations. To improve CX, the UI was connected to KAUST’s face recognition system.
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