CCNG

JANUARY 4, 2023

The experiences that customers have with your contact center condition the way they think about you as a supplier of goods and services and as a trusted part­ner in providing the things that they need and want in their lives. In this white paper we focus on the information made available to contact center agents. How can this be done?

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

Balto

AUGUST 25, 2022

What if you could effortlessly convert your contact center into a low-stress, maximum efficiency operation, delivering unsurpassed customer service all within one contact center application? The solution? It delays call progress and frustrates the agent and the customer. It might sound too good to be true.

Contact Center 52

Contact Center CRM Benchmark Banking 52

Comm100

NOVEMBER 13, 2022

We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. A massive 91% of customers agree that a positive customer service experience makes them more likely to make another purchase. This meant a shift away from efficiency metrics towards agent wellbeing.

Customer Service 72

Customer Service Chatbots Best practices Surveys 72