pindrop

JUNE 23, 2020

Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial institutions at risk. . Fraudsters often use IVR systems to mine and validate information, which they subsequently leverage to commit fraud at various other touchpoints downstream.

Interactive Voice Response 117

Interactive Voice Response Contact Center Call flow Accountability 117

pindrop

JULY 24, 2020

The Raconteur Fraud and Privacy Report Provides Actionable Contact Centre Insight . Assisting leaders to implement reasonable security measures, for the protection of consumer information from malevolent access. In July 2020, Pindrop was featured in Raconteur’s Fraud and Privacy Report.

Interactive Voice Response 52

Interactive Voice Response Banking Education Accountability 52

pindrop

NOVEMBER 12, 2020

Fraud costs don’t start in your finance department. They start in your IVR. Fraudsters stalk contact center IVRs using them as search engines for your CRM to validate customer data. Fraudsters stalk contact center IVRs using them as search engines for your CRM to validate customer data. What is Contact Center Fraud?

Best practices 57

Best practices Contact Center Interactive Voice Response Engineering 57

pindrop

JANUARY 8, 2021

For fraud and contact center professionals interested in protecting their customers’ internal data – this post will be covering some of the reasons why Pindrop – made this list of distinguished cybersecurity companies. . Contact Center Security The Pindrop Way – How Pindrop® Protects. Deep Voice Engine.

Average Handle Time 40

Average Handle Time contact center workforce Interactive Voice Response Call flow 40

pindrop

MAY 7, 2020

With verified account numbers and some basic information, a fraudster has all they need to execute fraud through the phone channel using convincing scripts involving the current crisis to socially engineer contact center agents and individuals. . The New Fraud Scripts. Fraudsters thrive during periods of chaos and uncertainty.

Scripts 79

Scripts Contact Center Interactive Voice Response Banking 79

pindrop

JULY 15, 2020

Contact center IVR anti-fraud solutions are employed to reduce costs surrounding fraud targeted at your contact center. On this page, you will find a comprehensive toolkit complete with IVR anti-fraud resources you can use to protect your consumer’s data inside and outside of the contact center.

Interactive Voice Response 52

Interactive Voice Response Contact Center Engineering Accountability 52

CSM Magazine

SEPTEMBER 13, 2018

While the majority of card accepting contact centres understand the importance of protecting customer data from fraud and cybercrime, not all appreciate the importance of putting the Payment Card Industry Data Security Standard (PCI DSS) into practice. Here are their thoughts and 3 ways to de-scope your contact centre.

voip 40

voip Education Interactive Voice Response Banking 40