social-media-is-the-fastest-channel-for-customer-service-according-to-new-research 
Upstream Works
NOVEMBER 22, 2022
Before the term “customer experience” (CX) became widely used in the industry, the contact center was focused on “customer service.” ” When customers needed service – whether a question, a complaint, or technical support – they reached out to the contact center.
Fonolo
NOVEMBER 17, 2020
The one word that came up time and time again in our research was ’empathy.’ Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. And contact centers were utterly overwhelmed in the floods of anxious customer calls.
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CSM Magazine
MAY 9, 2023
In the competitive world of start-ups, one key factor that sets successful companies apart from the rest is their ability to provide superior customer service. To begin with, start-ups must develop customer-centric policies and practices that prioritize convenience and transparency.
Playvox
SEPTEMBER 14, 2022
That’s especially true in your contact center, where millions of customer interactions across dozens of platforms can leave you overwhelmed by information and unable to act on what you hear from your customers. To take control, you’ve got to understand customer sentiment — how customers feel about your product or service.
Real Blue Sky
SEPTEMBER 7, 2022
To make your brand appeal to this generation, you need to understand what is important to Gen Z’ers, how they prefer to interact with brands, their customer service expectations, how they want to interact with technology, and how to gain their attention and loyalty. These digital natives were raised on touchscreens and social media.
aircall
JUNE 9, 2021
Multiple studies, articles, and experts highlight the importance of delivering excellent customer service. Choosing the most effective customer service channels is a good way to start. Customer expectations are higher than ever before: 54% of customers have higher expectations in 2021 than they did in 2020.
UJET
SEPTEMBER 10, 2019
hours on mobile devices with Generation Z averaging 11 hours according to ZDNet. Mobile devices are used for media consumption, communication, and entertainment. With mobile becoming the centerpiece, it makes sense that customer support has adopted available channels and continues to modernize customer expectations.
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