CSM Magazine

OCTOBER 1, 2019

Meaningful meetings are possible, desirable, and should be the aim of every executive. But many people say meaningful meetings is an oxymoron, and they have a point. Research shows consistently that most meetings waste time and cost significant sums. Some studies show over 75% of meetings waste time.

Consulting 40

Consulting Consulting Morale Personalization 40

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business. Obviously, businesses wouldn’t exist without them!

Surveys 83

Surveys Feedback Banking Best practices 83

Customer Service Life

SEPTEMBER 4, 2019

In this article, I’ll share six things to consider when creating a quality scorecard. Click here to read the original post. When I took a job where I would direct quality efforts for an organization almost exactly four years ago, I must confess that I knew I had a lot to learn. What’s going to result in higher customer satisfaction?

Journey mapping 67

Journey mapping Coaching Contact Center Customer Experience 67

Maru Group

MARCH 30, 2021

What do you call a 24–40-year-old with household income of over six figures, yet still lives on the financial edge? By Lesley Sloggett, Research Director, Consumer Goods & Services & Liz Miller, Vice President, Business Development | March 30, 2021. A HENRY – a High Earner who is Not Rich Yet.

Finance 52

Finance Entertainment Personalization Accountability 52

Playvox

SEPTEMBER 14, 2021

Increasingly, company culture is one of the most important factors in attracting and retaining employees, boosting agent morale and in promoting higher levels of productivity. Think of it as an iceberg: Above the water you have technology, products, and strategy. And I couldn’t agree more! The same can be said of technology.

Morale 59

Morale Contact Center Accountability Personalization 59

Comm100

DECEMBER 14, 2017

Well, the customer experience is a key ingredient to getting new business and maintaining customer loyalty. To help you to do this, we’ve created a customer experience improvement strategy based on the Deming Cycle , a continuous improvement framework based on Six Sigma methodology. Act to improve the change further. Download Now.

Customer Experience 90

Customer Experience Metrics Morale Feedback 90

CSM Practice

APRIL 13, 2021

To add, a customer success manager needs to learn their customer’s product or service. At its most basic, customer success seems simple; however, in practice, it is complex and challenging as it should help to satiate every customer’s needs. . One of the critical aspects of customer success is relationship building.

Management 52

Management Customer retention Upselling Accountability 52