services Strategy Related Topics 
ShepHyken
MARCH 30, 2022
We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come back. Yet we all have the customer service horror stories that are the exact opposite of people being helpful and friendly. .
ShepHyken
SEPTEMBER 29, 2023
Achieving success in business goes beyond offering quality products and services. Harvard Business Review (HBR) shows there is a link between employee engagement and customer satisfaction. When employees are engaged and motivated, they are more likely to deliver exceptional customer service.
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ShepHyken
MAY 21, 2021
She shares 5 strategies to build a happy and high-performing remote customer service team. Remote working has many benefits for customer service teams but also comes with some challenges. These five strategies will help your team thrive in a remote working environment: . Get Communication Right .
ShepHyken
JANUARY 16, 2024
When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
Advertiser: Interactions LLC
Read the new Tractica white paper to learn how important conversational AI is to your CX strategy. Customer satisfaction has become more important than price or any individual feature.
ShepHyken
FEBRUARY 17, 2021
The article she was referring to was written almost 10 years ago and was about the concept I refer to as the ER strategy. The last two letters of better are E and R, which is where the ER strategy comes from. After rethinking the ER strategy, I love the idea of how small improvements can turn into big game-changers even more.
LiveVox
NOVEMBER 28, 2023
Customer-centricity is the cornerstone of any successful business strategy, especially in the financial services sector. The integration of AI and automation in financial services has revolutionized how institutions engage with and serve their customers.
Advertiser: ZoomInfo
It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Speaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex
Each participant will provide recommendations on how to address people, process, technology, and strategy as we continue to serve the needs of our employees and customers in an ever-changing customer service business environment. Implementation Strategies for 2021. Learn how to address, manage, and utilize: People. Technology.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Advertiser: Interactions LLC
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a competitive, customer-obsessed environment, there is always room for improvement. So how do you get started with developing a successful customer care strategy?
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