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Five Reasons Why E-commerce Players Need Social Media Contact Center Software

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. HoduSoft’s contact center software provides intelligent routing of calls to the right person based on context and topic.

Social media contact

Social media contact Contact center software Contact Center Interactive Voice Response

7 Steps to Reinforce Your Contact Center’s Systems and Processes for the Holidays

Serenova

OCTOBER 22, 2019

To ensure customer experience doesn’t suffer, track contact center key performance indicators (KPIs) that provide a complete picture that maps back to your business goals. However, if calls are shorter because they’re getting transferred, first contact resolution drops and customers’ frustrations start to rise.

Contact Center

Contact Center Social media contact Average Handle Time Wait times

Webinars

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Five Reasons Why E-commerce Players Need Social Media Contact Center Software

7 Steps to Reinforce Your Contact Center’s Systems and Processes for the Holidays

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