Beyond Philosophy

JUNE 9, 2015

Ryanair announced this week that they had 66% ($948m) increase in full-year profits. Michael O’Leary credits Ryanair’s Always Getting Better (AGB) Customer experience program as a catalyst for these results. It will be a cold day in Hades before I step foot on a Ryanair plane to “experience” it myself.

Airlines 344

Airlines B2C Surveys B2B 344

Beyond Philosophy

AUGUST 27, 2015

Ryanair has an airline that’s giving it a run for its money—on being the worst airline ever! Uzbekistan Airways announced they would weigh its passengers pre-flight to determine the average weight of passengers and their carry-on luggage. I say that is complete rubbish and this new weigh in is just an excuse.

Airlines 271

Airlines Transportation Accountability Customer Experience 271

ijgolding

SEPTEMBER 2, 2015

Ryanair has become one of the world’s most commonly cited case studies in business over the last few years. Ryanair has become one of the world’s most commonly cited case studies in business over the last few years. In April 2014, I wrote a Customer Experience Review of Ryanair – they did not fare so well!

Airlines 87

Airlines Transportation Customer Experience Personalization 87

ijgolding

NOVEMBER 8, 2016

As a young boy growing up in London, and with a football loving father, I had the pick of a number of world famous clubs to become a fan of. Arsenal, Tottenham Hotspur, Chelsea, Crystal Palace, Fulham and Queens Park Rangers are among 14 professional teams based in London, still competing in the top four divisions of English Football.

Entertainment 95

Entertainment Airlines Finance Personalization 95