resources webinars security-best-practices-for-remote-contact-centers 
Fonolo
AUGUST 5, 2021
How to Foster Agent Engagement in a Hybrid Contact Center. Now that a large percentage of customer service agents are working remotely, it’s never been more important to ensure you have a solid training system in place. What are some common challenges that come with training remote agents? One-pagers or info sheets.
COPC
MAY 31, 2022
COPC CX Standard for Customer Operations and COPC CX Standard for Contact Centers, Release 7.0 The series is a 12-month research effort that addresses timely issues affecting contact centers and customer experience. They also merit increasing employee engagement initiatives. are the latest updates.?. COPC CX Standard.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
FEBRUARY 29, 2024
7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. When MSPs serve this many clients, it’s quite important for them to provide the best-in-class customer service. MSP call centers often handle a large volume of calls.
NobelBiz
JANUARY 3, 2022
Many contact centers must develop methods and use their resources to manage client expectations and create a pleasant customer experience. However, for contact centers increasing the usage of digital channels presents a business opportunity. According to Gartner, Inc., Its features, such as m.me
NobelBiz
JUNE 5, 2023
However, executing new outbound lead generation programs can be challenging, here are the top 15 challenges related to executing new outbound lead generation programs in call centers and how to tackle them. This means that call center agents need to make multiple calls before they can even start the sales process.
NobelBiz
OCTOBER 17, 2023
Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.
Comm100
JUNE 30, 2016
But not every team has the resources or time to create their own training regime. We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Image source: edX. Cost: Free. Duration: 2-3 hours a week for 8 weeks.
Expert insights. Personalized for you.
159 
Let's personalize your content