resources webinars ai-power-in-healthcare-contact-centers 
Balto
DECEMBER 5, 2022
Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.
NobelBiz
JUNE 26, 2023
Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. A reliable infrastructure enables scalability and flexibility, allowing call centers to adapt to changing business needs and customer demands.
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Call Experts
DECEMBER 18, 2019
Automated phone lines are a powerful resource for interactions with your customers. AI-powered solutions offer cost savings, call efficiency, and real-time reporting. According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response.
CSM Magazine
JUNE 12, 2023
In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.
Netomi
FEBRUARY 28, 2022
Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.
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