Remove resources webinar-how-it-leaders-navigate-uncertainty
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Should You Stay or Should You Go? Reading the Signs and Leading CX Buy-In at Your Organization

CX Accelerator

Many leaders do in fact think they are supporting Customer Experience in their organization. After all they have approved a resource and some budget to it. If we are being honest, that’s as committed as it gets for many executive and operational leaders. How is research shared, discussed, distributed and analyzed?

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Supporting the Health and Well-Being of Medical Interpreters [Part 5]

Certified Languages International

Medical interpreters also suffer from many of the same mental burdens the rest of us face: loss of friends and loved ones, social isolation, profound disruption of life, and general uncertainty. If the pandemic has taught healthcare anything, it’s how to adapt to rapid change. Look for virtual resources.

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What skills do customer success professionals need in 2024?

ChurnZero

How will customer success jobs, and the skills they require, evolve in 2024? As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. What skills will help CSMs and individual contributors stand out in 2024?

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Supporting the Health and Well-Being of Medical Interpreters [Part 5]

Certified Languages International

Medical interpreters also suffer from many of the same mental burdens the rest of us face: loss of friends and loved ones, social isolation, profound disruption of life, and general uncertainty. If the pandemic has taught healthcare anything, it’s how to adapt to rapid change. Look for virtual resources.

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For Interpreting in Healthcare, the Future Is Here: And It’s Insourcing [Part 3]

Certified Languages International

We’re all wading through a period of change and still learning to navigate during the pandemic. While change can cause uncertainty, it can also be a time ripe for rethinking how we can innovate language services in healthcare. With on-site care volume down, how do you keep your staff interpreters busy?

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Will the CFO “Buy” Your SMB Contact Center Budget?

Monet Software

So what can you do to gain buy-in from business owners and executives, so you receive the resources required to achieve the call center’s many goals? It’s vital to organize the supporting data, such as analytics and reporting showing how many new agent stations will be necessary to absorb projected contact volume growth.

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7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar

ChurnZero

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. We held a panel discussion with Customer Success leaders and our customers to share advice from the trenches as they navigate this period of unprecedented uncertainty. How do you balance customer communications during a crisis?

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