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Guide Customer Success Teams to Successfully Close the Loop with Customers

Satrix Solutions

Designing a closed loop training process that enables the CS team to prepare, conduct, and document the closed loop follow-up to a customer feedback survey will ultimately lead to the team acquiring better emotional intelligence traits. Closing the Feedback Loop: Five Tenets to Instill Upon Your Customer Success Team.

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Customer Experience Challenges According to 15 CX Experts

Lumoa

What are, in your opinion, the top challenges in customer experience that companies should be aware of now? Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. How to overcome those challenges?