JustCall

OCTOBER 25, 2023

Data Management: Capturing, storing, and organizing the high volumes of data associated with every inquiry and extracting key highlights or insights from it is time-consuming and resource-intensive. Timeliness: Research states that eight out of ten consumers buy from brands that respond to their inquiries first.

Chatbots 52

Chatbots Upselling CRM Self service 52

SharpenCX

NOVEMBER 21, 2019

But simply adding three new channels isn’t enough when those channels don’t help your customers actually resolve their issues. And often, adding another tool to your tech stack further complicates an agent’s job. Simplify your tech and integrate your core systems. This crushes empowerment and fuels frustration.

Call Center 84

Call Center Contact Center Interactive Voice Response Self service 84

SharpenCX

NOVEMBER 21, 2019

But simply adding three new channels isn’t enough when those channels don’t help your customers actually resolve their issues. And often, adding another tool to your tech stack further complicates an agent’s job. . Simplify your tech and integrate your core systems. This crushes empowerment and fuels frustration.

Call Center 67

Call Center Contact Center Interactive Voice Response Self service 67

Serenova

AUGUST 25, 2020

Typically, WFM initiatives involve building and maintaining processes designed to optimize workforce productivity, often encompassing several complementary efforts such as: Data consolidation and forecasting. Field service management. What Is a Workforce Management System? After all, you can’t effectively manage what you don’t measure.

Contact Center 81

Contact Center Schedule adherence Management Coaching 81

JustCall

APRIL 20, 2022

In this guide, we’ll discuss everything about customer pain points and how reps can resolve them. Using AI and IVR can be a fitting solution here to either resolve customers’ problems on auto or at least route them to the right agent promptly for one-point resolution. The right tech stack that keeps you ahead.

Coaching 52

Coaching Interactive Voice Response Feedback Wait times 52

Serenova

AUGUST 25, 2020

Typically, WFM initiatives involve building and maintaining processes designed to optimize workforce productivity, often encompassing several complementary efforts such as: Data consolidation and forecasting. Field service management. What Is a Workforce Management System? After all, you can’t effectively manage what you don’t measure.

Contact Center 40

Contact Center Schedule adherence Management Coaching 40