resources reports the-inner-circle-guide-to-customer-interaction-analytics 
Enghouse Interactive
DECEMBER 5, 2018
Anybody who is running any customer-facing part of an organisation these days is probably already being asked by senior management about their plans and overall strategies around artificial intelligence, robots and chatbots, and how they are going to roll them out. of all contact centre inbound interactions.
Fonolo
NOVEMBER 17, 2020
Read the Full Industry Report Here: Contact Center Trends 2021. Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. And contact centers were utterly overwhelmed in the floods of anxious customer calls. Here’s what they said.
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