resources reports the-inner-circle-guide-to-ai-chatbots-machine-learning 
Creative Virtual
MARCH 27, 2020
Self-service tools, such as conversational chatbots and virtual agents, are a great option to help alleviate some of the pressure from the contact centre and give customers a better option for finding quick answers to their questions. Organisations with an existing self-service solution have a definite advantage.
Fonolo
NOVEMBER 17, 2020
Read the Full Industry Report Here: Contact Center Trends 2021. After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be.
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