resources report guide-to-interviewing-ai-agents 
Fonolo
MARCH 14, 2023
Skilled agents are key to delivering a great customer experience, and agent retention is vital to a healthy contact center. Why do call centers struggle with retaining their agents? So how do you retain the best-skilled agents for your business? How can you improve your overall agent experience?
TechSee
MAY 4, 2021
The Concept of GigCX: Freelance customer service agents. GigCX works by sourcing freelance customer support agents to perform on a per-task basis. This gives businesses the flexibility to take on additional GigCX agents when necessary, allowing organizations to ensure top-quality service during high-volume periods. .
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Eptica
DECEMBER 11, 2019
And what better way of doing this than exploring the 2019-20 Contact Babel UK Contact Centre Decision-Makers’ Guide , sponsored by Enghouse Interactive. Based on surveys with 226 UK organizations as well as interviews with 1000 consumers, this guide provides a detailed overview of the main industry trends.
Netomi
SEPTEMBER 20, 2021
Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. However, not all AI chatbots are the same. What is an AI chatbot?
Balto
OCTOBER 17, 2023
In this blog, we’ll introduce you to the concept of the Ideal Customer Profile (ICP), why you should care, and how you can leverage Artificial Intelligence (AI) in creating it. Your sales agents should be focusing their efforts on leads that are more likely to convert. However, recently, this approach has proved to be inefficient.
Balto
OCTOBER 17, 2023
In this blog, we’ll introduce you to the concept of the Ideal Customer Profile (ICP), why you should care, and how you can leverage Artificial Intelligence (AI) in creating it. Your sales agents should be focusing their efforts on leads that are more likely to convert. However, recently, this approach has proved to be inefficient.
Callminer
MAY 27, 2020
To learn how AI can assist you in retaining top talent within your organization, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. This guides and motivates employees, improving their experience at your company. At the heart of every growing organization are its employees.
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