resources premium 2023-state-of-cx-research-report 
The Northridge Group
JANUARY 26, 2023
Download Part 1 of Northridge's State of Customer Experience 2023 Research Report for more CX insights! While many variables contribute to the drop in star ratings, the recent revisions focus on customer experience scores as a driving factor.
NobelBiz
MAY 2, 2023
Poor number management, frequent state and federal regulations updates, and ignorant voice providers are constantly eroding a center’s chances to have their calls answered. These challenges result in a waste of resources and decreased productivity. Many of the unique webinar’s talking points are expanded here in this article.
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