Beyond Philosophy

JANUARY 23, 2019

My co-host (the aforementioned “colleague”), Professor Ryan Hamilton of Emory University shared a framework he calls the 4 Rs to help explain some of the basics of Behavioral Economics on a recent podcast. 3: Resources. When people have used up their resources, they feel tired. You can get inside their head. 4: Replacement.

Management 361

Management Consulting Consulting Accountability 361

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. Top 10 CX Podcasts: Hit Play by Chandni U. Martechvibe) Martechvibe looks at some customer experience (CX) podcasts that have been helping leaders strengthen their brand-customer relationship. by Janelle Estes.

Customer Service 307

Customer Service Surveys Customer Experience Accountability 307

Beyond Philosophy

OCTOBER 15, 2022

This episode is the second of a series of podcasts we did with Beyond Philosophy’s own Zhecho Dobrev ( @ZhechoDobrev ), author of The Big Miss: How Organizations Overlook the Value of Emotions. We talked with him before on our podcast a month ago about how emotions drive customer behavior. Please tell us how we are doing!

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Journey mapping Customer emotions Consulting Consulting 195

ShepHyken

APRIL 5, 2021

Each week I read a number of customer service and customer experience articles from various resources. The Top Customer Experience Podcasts (Updated March ’21) by Adam Ramshaw. Genroe) To be featured on this list the podcast must be in active, regular production. Here are the top-rated podcasts in the industry.

Customer Service 302

Customer Service Contact Center Self service Customer Experience 302

Beyond Philosophy

JUNE 16, 2022

As you might know, my podcast does an “I’m in a Pickle” feature where business people send in their business problems with customer strategy for our consult. My podcast partner recalls working at a grocery store and seeing a suggestion box on the wall that he was pretty sure no one had a key to anymore.

Customer centricity 195

Customer centricity Education Consulting Consulting 195

Beyond Philosophy

DECEMBER 31, 2019

I discussed these predictions on a recent podcast. Both said Customer Experience had stagnated despite all efforts and resources invested into it. It’s time to evaluate whether the investment in time, headcount, and resources is worthwhile. There are competing demands for those resources. . So, are you?

Customer Experience 382

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Beyond Philosophy

AUGUST 14, 2021

We were excited to reach our 200 th Episode of the podcast! In this episode, we look back on six of our favorite podcasts from these first 200 episodes and what the key learning was from each of them. We are proud of what we do, but it would be meaningless if it didn’t prove to be a useful resource for people.

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Construction Consulting Consulting Surveys 195

ShepHyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. 3 Projects to Help You Deliver Good Customer Service Daily (+ Resources) by Laura Krajewski. 10 of the Best Customer Experience Podcasts by Nick Glimsdahl. Here are my top five picks from last week.

Customer Service 312

Customer Service Entertainment Coaching Self service 312

Beyond Philosophy

APRIL 18, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Personalization is a key element in doing business today. However, getting too personal can be off-putting in some situations. He recommends looking at your spam emails.

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Personalization Advertising Technology Marketing 195

Beyond Philosophy

OCTOBER 7, 2023

Our optimism about our future selves and the abilities and resources available causes it. If you listen to this podcast, your future self will thank you. However, Daniel Kahneman and Amos Tversky explained why we do this, and we will tell you what we can do about it. Kahneman and Tversky call this phenomenon the Planning Fallacy.

Customer Experience 195

Customer Experience 195

Beyond Philosophy

AUGUST 13, 2020

We discussed this idea of Customer Effort in a recent podcast, and its related measurement, the Customer Effort Score. . One is intuitive, meaning easy for us to do, and automatic with few drags on our cognitive resources. However, even though they are available to us, we don’t want to have to use our cognitive resources.

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Customer effort Government Consulting Consulting 457

Beyond Philosophy

FEBRUARY 10, 2022

The strategy for your collected data was the subject of a recent podcast. To learn more about that situation, we hosted the ACSI’s managing director David VanAmburg in a recent podcast.) Try my podcast, The Intuitive Customer instead. That means 70 percent were either flat or declined. (To Think reading is for chumps?

Customer Experience 416

Customer Experience Consulting Consulting Metrics 416

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. She hosts a popular podcast called The Human Duct Tape Show, listed #1 on Inc.’s ’s 9 Binge-Worthy Marketing Podcasts.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Beyond Philosophy

JANUARY 20, 2020

We discussed the idea behind the Escalation of Commitment on a recent podcast. The concept applies to lots of resources other than money. To hear more about How to Get Customers to Say Yes in more detail, listen to the complete podcast here. . Suppose I want you to give me $100. Consider volunteering.

Advertising 447

Advertising Telemarketing Consulting Consulting 447

Beyond Philosophy

OCTOBER 19, 2023

The Curse of the Wish List My podcast partner, Professor Ryan Hamilton, recently published research on a context where people change their minds, which the research team called decision-delay tools. And Then There’s Cognitive Depletion to Consider Our two cognitive systems do not require the same resources.

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Journey mapping Sales Surveys Education 221

Beyond Philosophy

JANUARY 2, 2019

If this continues, I am sure the investment in resources and money dedicated to the effort will stop—and rightly so. Contrast this outcome with our clients’ that dedicate resources to improving Customer Experience. On my recent podcast , I shared the following seven issues that are causing this situation. So, what is happening?

Customer Experience 390

Customer Experience Consulting Consulting Education 390

Beyond Philosophy

JANUARY 17, 2020

Customer Experience requires an investment in time and resources. The Intuitive Customer podcasts help you take your Customer Experience to the next level by unlocking the “hidden” aspects of your experience and determining what really drives value for your customers. This podcast is produced by Resonate Recordings.

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Consulting Consulting Customer Experience Marketing 300

Beyond Philosophy

JUNE 13, 2019

We discussed the importance of creating a complementary Employee Experience along with your Customer Experience in a recent podcast. Secure the resources. Once you have a champion at the top, get resources allocated to the effort. You must design an Employee Experience that enables the Customer Experience you want to deliver.

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Customer Experience Consulting Consulting Employee engagement 413

Beyond Philosophy

MARCH 7, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. She asked the right blokes about this one.

Customer emotions 195

Customer emotions Construction Surveys Finance 195

Beyond Philosophy

JANUARY 29, 2022

The things you spend resources on in business should provide a return on investment—or they are not practical enough for the organization to continue to support. We talk about these areas in the podcast. We may solve it with you and our listening audience on the podcast! Customer Experience Information & Resources.

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Journey mapping Customer centricity Consulting Consulting 243

Beyond Philosophy

JUNE 7, 2019

However, despite the rationality of this statement, too many organizations do not spend enough of their resources ensuring their employees are happy—and their Customer Experience suffers for it. It takes time, energy, and resources, which can be in short supply for most companies. Common sense dictates that this is logical.

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Consulting Consulting Employee engagement Customer Experience 287

Beyond Philosophy

JANUARY 10, 2020

The idea is you make it easy for someone to say yes to you over something small and then slowly increase the amount of whatever resource you want from them over time. To subscribe to The Intuitive Customer and never miss a podcast, please click here.

Consulting 311

Consulting Consulting Customer Experience Marketing 311

Beyond Philosophy

MAY 7, 2021

I recently received a letter from a listener on our podcast asking us to cover how a small business with limited resources can improve their Customer Experience using the behavioral sciences in their business. We did a podcast about the effects of smell on customer behavior and emotions recently. knowyourcustomers.)

Customer Experience 444

Customer Experience Wait times Consulting Consulting 444

Beyond Philosophy

DECEMBER 20, 2019

It is reasonable to expect for the time, energy, and resources to show a return on investment, whether in customer loyalty, customer retention, or even just cold hard cash. To subscribe to The Intuitive Customer and never miss a podcast, please click here. So, will we? Like it is for many of these questions, the answer is it depends.

Coaching 317

Coaching Customer retention Consulting Consulting 317

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. Top Customer Experience Resources to Follow in 2021 by MK Marketing. Here are the top customer service influencers and resources to follow. I ended up in two categories: influencers and podcasts.

Customer Service 333

Customer Service First call resolution Contact Center Engineering 333

Beyond Philosophy

FEBRUARY 6, 2019

In our recent podcast, we had a guest Bob Thompson, CEO of Customer Think Corp., If you can’t produce results, you shouldn’t get the resources. The problem is when their overhead is assigned to your resources it damages your ROI. Hear the rest of the conversation on [TITLE] on The Intuitive Customer Podcast.

Customer Experience 385

Customer Experience Journey mapping Customer centricity Surveys 385

Beyond Philosophy

SEPTEMBER 9, 2023

So, firms need to be sure that they address this challenge before devoting a ton of time and resources to the implementation. Their data house is full of siloed data and isn’t ready for AI analysis. However, there is another challenge, too.

Customer Experience 195

Customer Experience Technology 195

Beyond Philosophy

OCTOBER 29, 2022

Here are a few other key moments in the discussion: 03:46 We talk about our newest part of the podcast, video; click here to subscribe to the Intuitive Customer video feed for the podcast. Customer Experience Information & Resources. We don’t want to risk losing something. Please tell us how we are doing!

Marketing 221

Marketing Consulting Consulting Surveys 221

Beyond Philosophy

JANUARY 25, 2019

If we don’t, it could mean the resources we have today could be reallocated to another program—one that can produce results. Listen to the podcast in its entirety to learn more about what Thompson and the Intuitive Podcast team thinks can fix the problems with the Customer Experience Industry. Check out this episode!

Customer Experience 239

Customer Experience Consulting Consulting Marketing 239

Beyond Philosophy

JANUARY 14, 2023

Here are a few key moments in the discussion: 03:19 We present Jason’s business problem, how other listeners can send in their questions for us to answer on the podcast, and how Colin can tell a person has made a buying decision. Customer Experience Information & Resources. Do you have a business pickle?

Consulting 243

Consulting Consulting Sales Surveys 243

Beyond Philosophy

JUNE 18, 2022

Podcast Summary. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. Customer Experience Information & Resources. A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. Please tell us how we are doing!

Consulting 221

Consulting Consulting Surveys Metrics 221

ShepHyken

JULY 31, 2023

Each week, I read many customer service and customer experience articles from various resources. The author, Simeon Atkins, has a podcast, The Business of Customer Love , and he’s sharing the top seven lessons he learned from his guests. Here are my top five picks from last week. My Comment: This is a fun article.

Customer centricity 156

Customer centricity Customer Service Chatbots Customer Experience 156

Beyond Philosophy

MAY 4, 2023

Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. However, there are numerous ways to get there today, including social media, blogging, podcasts, etc. So, it would be best to make a long-term decision, even if it feels like gambling with your resources.

Consulting 195

Consulting Consulting Education Customer Experience 195

Beyond Philosophy

OCTOBER 25, 2018

Creating and sustaining a customer-centric culture was the subject of a recent podcast. Hear the rest of the conversation on “ Creating and Sustaining a Customer-centric Culture” on The Intuitive Customer Podcast. These informative podcasts are designed to expand on the psychological ideas behind understanding customer behavior.

Customer centricity 614

Customer centricity Customer Experience Consulting Consulting 614

Beyond Philosophy

AUGUST 20, 2020

We discussed the findings of the interface of technology and human beings with Professor Shiri Melumad on a recent podcast. Engaging in that task on our phone requires more cognitive resources. To hear more about this idea in more detail, listen to the complete podcast here. This behavior is called Attentional Blindness.

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Transportation Surveys Consulting Consulting 870

Beyond Philosophy

JANUARY 25, 2019

If we don’t, it could mean the resources we have today could be reallocated to another program—one that can produce results. Listen to the podcast in its entirety to learn more about what Thompson and the Intuitive Podcast team thinks can fix the problems with the Customer Experience Industry.

Customer Experience 231

Customer Experience Consulting Consulting Marketing 231

Beyond Philosophy

JANUARY 13, 2022

This topic came up on a recent podcast. Now, we have covered this ground a little before on the podcast, with our episode, “ Why You Should Be Proactively Firing Customers Without Hesitation.” Companies should also look closely at the number of resources it takes to service the customer. But there are limits.

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