aircall

OCTOBER 6, 2021

As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. Why is this important? Well, engaged employees are more likely to perform consistently well, advocate for your business, and help their colleagues do better. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri.

Management 182

Management Customer Service Consulting Consulting 182

ChurnZero

NOVEMBER 2, 2018

First, let’s start with the very basics- what is a Net Promoter Score ? Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. You can think of it as a numerical value that indicates how loyal your customers are. Passives – these are customers that select either 7 or 8.

Journey mapping 95

Journey mapping Metrics Surveys Feedback 95