CSM Practice

JANUARY 13, 2021

In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention. Some of the renewal management challenges for many businesses include : Lack of a customer-centric approach. Overwhelmed CSMs managing renewals, health, and expansion.

SaaS 98

SaaS Customer centricity Accountability Education 98

aircall

MAY 24, 2021

Technical terms and processes can be complicated, so we’re breaking things down by defining a digital transformation framework and a digital operating model. With the right digital transformation initiatives, you’ll also have greater control over your data, which will help you manage it in useful ways to improve your existing workflows.

Best practices 62

Best practices Call Center Technology Analytics 62

ChurnZero

JANUARY 13, 2023

With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. These technologies are at an early stage of development but maturing quickly, and the sky’s the limit on what it can do. A few common themes emerged.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98