resources key-account-management-blog key-account-management key-account-managers-heres-how-to-hit-your-goals-for-this-year-and-beyond-2 
Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Most call centers struggle with efficiency at one time or another. Meet Our Panel of Contact Center Experts: . Tyler Riddell.
CSM Practice
JANUARY 13, 2021
Some of the renewal management challenges for many businesses include : Lack of a customer-centric approach. Overwhelmed CSMs managing renewals, health, and expansion. In this blog, we’ll delve into the cause of these problems and highlight the mindset, strategies, and best practices to scale the renewal process effectively.
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aircall
DECEMBER 28, 2020
If your company made the leap to develop distributed teams in recent years, you’re surely realizing the benefits of using the distributed team model. Once distributed teams are in place, you may find that your workflows are more efficient, your business is growing, and it’s time to scale. 2) Acquiring better talent.
Nicereply
JUNE 18, 2020
Your sales team went home, and all you had left was your current group of customers. Every customer that cancelled or didn’t repurchase would have a big impact on your business. The funny thing is, customers who churn have the same effect on your business even when you are still making sales. What is customer retention?
Amity
NOVEMBER 25, 2014
Here are the “aha!” Fifty-eight years ago, from 1956 to 1961, the Journal of Marketing published a series of short biographical profiles under the heading “Pioneers in Marketing”. Is this an indication of how long something has been a discipline before you can identify pioneers? moments we experienced during the conversation.
CrazyCall
NOVEMBER 22, 2018
Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. What should you do with these tons of how-to’s and recommendations? But is there one thing about yourself or your career in general that many people haven’t heard of? Nowadays everything is being googled.
Kayako
FEBRUARY 25, 2016
As we’ve grown from 5 to 20 to 50 to 100 and beyond, everything we had learned to get us to each point suddenly stopped cutting it. One year you’ll be doing the job of six executives, and in the next you’ll be managing just as many. We’ve taken the scenic route at Kayako: we’ve bootstrapped to more than 120 people. Startup CEO.
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