PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. How do they work? How do you create a CAB? How can technology and outside services help? Back to Top.

Feedback 118

Feedback Surveys B2B B2C 118

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. The one word that came up time and time again in our research was ’empathy.’ How do we evolve working from home to make it easier, more secure, and efficient for the business and our associates?”

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

ChurnZero

JULY 1, 2022

At ChurnZero’s recent virtual RYG, we hosted a panel discussion with CS ops leaders to discuss the who, what, when, where, and why of CS ops, plus how it differs from its close neighbor CS enablement. During the discussion, we polled the audience to ask if their organization has a dedicated CS ops role or team.

Accountability 52

Accountability Metrics Management Personalization 52

ChurnZero

JULY 1, 2022

At ChurnZero’s recent virtual RYG, we hosted a panel discussion with CS ops leaders to discuss the who, what, when, where, and why of CS ops, plus how it differs from its close neighbor CS enablement. During the discussion, we polled the audience to ask if their organization has a dedicated CS ops role or team.

Accountability 52

Accountability Metrics Management Personalization 52