Noble Systems

MARCH 18, 2021

To be successful going forward, it is critically important that healthcare providers continuously assess the evolving needs of their patients. Cloud-based healthcare contact centers eliminate business interruption. One of the primary benefits is how imperative they can be for maintaining business continuity during a crisis.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

Noble Systems

MARCH 19, 2021

The demands on small and mid-size business (SMB) teams are different from those at larger organizations. From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. Let’s take a look at the best small business call center software features. Call Center Software for SMB.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Connect

JANUARY 25, 2024

Businesses that have focused on making incremental improvements to experiences to drive success in every interaction with capabilities like automation, employee empowerment and digital channels have enjoyed quick wins and a competitive advantage. Future-proofed CX. The cloud solution.

Cloud contact 50

Cloud contact Construction Technology Self service 50

Pointillist

JULY 25, 2018

Whether you are a potential customer journey analytics user, a champion looking to introduce it in your business or a Chief Marketing Officer about to sponsor it as a project, this post will help you create a successful implementation plan. Is there an analytics team in place? Do they track customer journeys? It’s that simple.

Analytics 43

Analytics Metrics Government Journey mapping 43